Responsible Gambling with tng11
tng11 believes that online entertainment is only meaningful when done in a safe and controlled way. This page outlines our approach to player protection, the self-control tools available, and support resources for those who need help.
Six Pillars of Responsible Gambling at tng11
Every player at tng11 deserves a safe playing experience. Here is how we make sure that happens.
21-Year Age Limit
tng11 strictly enforces a minimum age of 21 years. Identity verification is carried out during registration to ensure no underage users access this platform.
Deposit Limit Tools
Players can set daily, weekly or monthly deposit limits through account settings. These limits help you stay within a budget you set yourself, free from outside pressure.
Self-Exclusion
If you need a break, a self-exclusion option is available for a duration you choose. During this period, access to your account will be fully blocked.
Session Time Limits
Set play time reminders so you are aware of how long you have been playing. The system will notify you when your chosen time limit is approaching.
Privacy Protection
Players' personal information and transaction records are stored with strong data protection. tng11 does not share player data with third parties without consent.
Dedicated 24/7 Support
The tng11 customer support team is available 24 hours a day via live chat and email in Malay and English to assist players who need guidance or help.
Signs of a Gambling Problem
Recognising a gambling problem early is an important first step. If you or someone you know shows any of the signs below, it may be time to seek support.
Remember — asking for help is a sign of strength, not weakness. The tng11 team is always ready to help you take the right step.
Feeling the need to gamble with increasingly larger amounts of money to get the same level of satisfaction.
Repeatedly trying to cut down or stop gambling but failing to do so.
Gambling as a way to escape from problems or negative feelings such as guilt or depression.
Chasing losses — playing again after losing in an attempt to recover the money lost.
Lying to family members or friends about gambling habits or the amount of money spent.
Personal relationships, work or studies affected by gambling activity.
Borrowing money or selling belongings to fund continued gambling.
How to Gamble Responsibly
Responsible gambling is not just about limits — it is about a healthy approach to online entertainment.
Set a Fixed Budget
Decide how much you can afford to lose before you start playing. Stick to that limit without exception.
Session Time Limit
Set a start and end time for each session. Taking regular breaks helps you make clearer decisions.
Do Not Chase Losses
Losses are part of the game. Continuing to play in order to recover lost money will only make things worse.
Do Not Gamble When Emotional
Avoid playing when you feel stressed, angry or upset. Your emotional state directly affects your judgement.
Balance Your Activities
Make sure gambling is just one of many leisure activities, not the only way you have fun.
Understand How Games Work
Get to know the concepts of RTP and volatility. No strategy guarantees a win — every game has a built-in house edge.
Keep a Spending Record
Track how much you deposit and win or lose each month. A clear overview helps you stay aware.
Talk to Someone You Trust
Do not keep gambling concerns to yourself. Talking to a family member or counsellor can ease the burden.
Self-Exclusion Request
Fill in the form below to apply for a temporary or permanent self-exclusion from the tng11 platform. Our team will process your request and the account will be restricted within the set timeframe.
How Self-Exclusion Works
Once your self-exclusion request is approved:
- Access to your tng11 account will be fully blocked for the selected duration.
- You will not receive any promotions or marketing communications.
- The balance in your account can be claimed after the exclusion period ends.
- For permanent exclusion, the account will be closed on a permanent basis.
- Contact support via live chat or email for any further enquiries.
Deposit and Session Time Limits
Besides self-exclusion, you can manage the following limits directly in your account settings:
- Deposit Limit: Set the maximum amount you can deposit in a day, week or month.
- Loss Limit: Cap the net amount you can lose within a set period.
- Time Limit: Receive a reminder when you have played beyond your set duration.
- Play Break: Take a short break of 24 hours to 30 days without having to close your account entirely.
Where to Get Support
If you or someone you care about needs help, the following organisations offer expert and confidential support.
Talian Kasih 15999
A Malaysian government helpline providing counselling and referral services for addiction issues and personal problems.
Befrienders Malaysia
Provides emotional support and a listening ear for individuals who feel distressed or are in crisis, available by phone.
Public Health Clinics
Clinics under the Ministry of Health Malaysia offer free counselling and referral services for addiction problems.
Gamblers Anonymous
A 12-step programme for those who want to stop gambling, supported by a community of fellow recovering members who understand the challenges.
tng11 Support 24/7
Contact the tng11 support team via live chat or email in Malay for confidential discussions about account controls and self-exclusion.
Institute of Mental Health (IKMK)
A government hospital with an addiction treatment unit for cases requiring clinical management and medical treatment.
Questions About Responsible Gambling
Play Responsibly with tng11
tng11 provides a safe platform with a full set of self-control tools. If you are ready to play, log in to your account or find out more about the games we offer.