Privacy Policy tng11

1. Information We Collect

tng11 collects personal information needed to provide safe and orderly online gambling services. The information collected includes:

• Identity information — full name, date of birth, MyKad or passport number, and nationality for age verification and KYC (Know Your Customer) purposes.
• Contact information — email address, mobile phone number, and current residential address.
• Financial information — details relating to the payment methods you use, such as Touch 'n Go eWallet, DuitNow, FPX and crypto assets (USDT, BTC, ETH), as well as deposit and withdrawal transaction records.
• Activity data — game history, betting logs, usage frequency, and activity within your account.
• Technical information — IP address, web browser type, device operating system, cookie data, and server access logs.

This information is only collected when you register an account, make financial transactions, use certain website features, or contact our customer support.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Creating and managing your user account and verifying your identity.
• Processing deposit and withdrawal transactions safely and on time.
• Ensuring compliance with international licensing requirements, including anti-money laundering (AML) measures and fraud prevention.
• Verifying that users are 21 years of age or older, in line with our responsible gambling obligations.
• Providing effective customer support when you contact us.
• Sending important notifications relating to your account, service updates, and promotional information (if you have agreed to receive them).
• Analysing usage patterns for product and service improvement purposes.
• Monitoring platform security and detecting any suspicious activity.

3. Sharing Information With Third Parties

tng11 does not sell, rent or trade your personal information to any third party for marketing purposes. However, information may be shared in limited situations as follows:

• Service providers — providers who assist us in running platform operations, such as payment processors, game software providers, and cloud service providers. They are bound by strict confidentiality agreements.
• Legal requirements — when required by a regulatory body, court, or law enforcement agency through a legally valid order.
• Fraud prevention — to parties responsible for detecting and preventing illegal activity, fraud, or money laundering.
• Business transfers — in the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of that transaction, with advance notice given to users.

In all of the above situations, we ensure that the receiving party complies with data protection standards equivalent to this policy.

4. Data Storage and Retention Period

Your personal information is stored on servers protected with strict access controls and encryption of data at rest and data in transit.

We will retain your personal information for as long as your account is active. After an account is closed, we may keep certain records for a period defined by licensing requirements, financial law, or audit purposes. Once that period ends, data will be securely deleted or anonymised.

5. Use of Cookies and Tracking Technologies

tng11 uses cookies and similar technologies to improve user experience and ensure the platform runs smoothly. The table below explains the types of cookies used:

You can manage or delete cookies through your web browser settings. If you choose to disable essential cookies, some platform functions may not operate correctly.

6. Your Rights as a User

As a tng11 user, you have the following rights regarding your personal information:

• ✦ Right of access — request a copy of the personal information we hold about you.
• ✦ Right of rectification — request correction of any information that is inaccurate or incomplete.
• ✦ Right of erasure — request deletion of your personal data under certain circumstances, subject to our legal obligations.
• ✦ Right to object — object to the processing of your data for direct marketing purposes.
• ✦ Right to restriction — request that we limit the processing of your data under certain circumstances.
• ✦ Right to data portability — request that we send your data in a machine-readable format.

To exercise any of the above rights, please contact our customer support team via live chat or email. We will process your request within a reasonable timeframe.

7. Security Measures

tng11 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse:

• SSL/TLS encryption for all communication between your browser and our servers.
• Encryption of data at rest for stored sensitive information.
• Role-based access control for internal staff.
• Continuous security monitoring and periodic system audits.
• Two-factor authentication (2FA) as an additional security layer for user accounts.
• Data protection training for all staff who handle user information.

In the event of a data security breach that may affect your information, we will notify affected users within a reasonable period in accordance with our international licensing requirements.

8. Cross-Border Data Transfers

As a platform operating under an international licence, your information may be processed or stored on servers located outside Malaysia. In all such cases, we ensure that data transfers are carried out using appropriate mechanisms that protect your rights as a user.

We only work with service providers that comply with international data protection standards equal to or higher than Malaysian legal requirements.

9. Protection of Underage Users

tng11 is fully committed to preventing underage individuals from accessing our platform. This platform is for users aged 21 and above only. We do not knowingly collect personal information from individuals under the age of 21.

All users who register are required to verify their age through the KYC process. If we find that an account has been registered by someone under the age of 21, the account will be closed immediately and all related information will be deleted.

If you become aware that an underage individual has used our platform, please contact our support team immediately.

10. Changes to This Privacy Policy

tng11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service operations. Any material changes will be communicated to users via a notice on the platform or by email at least seven days before taking effect.

Continued use of the tng11 platform after the changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically for the latest updates.

11. How to Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the protection of your personal data, please contact us through the following channels:

• Live Chat — available 24 hours a day, 7 days a week through the tng11 platform.
• Email — [email protected]

Our team will endeavour to respond to all privacy-related enquiries promptly, in Malay and English.